You may return most new, unopened items within 60 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All of our delivery partners are complying with social distancing methods for making deliveries. Signatures are no longer required but the driver will ask for your full name and input that themselves.
Drivers will be utilising hand sanitizers and will follow and observe Government guidance.
This may mean parcels being left in safe places and cards being posted instead of making direct contact.
If you have any concerns with your order/delivery please contact us
All orders placed for delivery to a UK mainland address are delivered FREE
There is also "no minimum spend" required, buy anything from our website for UK mainland delivery, and we will deliver it to you completely free. If ordered before 12 noon we also despatch the same day, orders placed after 12 noon, m or at weekends or Bank Holidays are sent out the next working day.
We despatch using either the Royal Mail 2nd Class post, or via Hermes Couriers where all items are tracked,
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.